Please read these Terms carefully. They include a disclaimer of warranties, a limitation of liability, a release, an indemnity, an agreement to resolve disputes by individual binding arbitration, and a waiver of class actions and jury trials. These provisions affect your legal rights.
1. Acceptance of these Terms
These Terms and Conditions ("Terms") govern your access to and use of this website and any content, forms and features offered through it (the "Site"), operated by Schindler Bros. Truck Services, Inc. ("Schindler Bros.," "we," "us," or "our"). By accessing or using the Site, or by submitting any information through it, you agree to be bound by these Terms and our Privacy Policy. If you use the Site on behalf of a company, you represent that you are authorized to bind that company, and "you" includes that company. If you do not agree, do not use the Site.
2. Informational purposes only
The Site is provided for general informational purposes about our business. Nothing on the Site is an offer, a contract, a quote, a guarantee or professional advice. Descriptions of services, capabilities, turnaround times, service areas and results are general in nature and may change without notice.
3. Estimates and services
- Submitting a request through the Site does not create a customer relationship or obligate either party to perform or purchase any work.
- Any estimate, price range or timeframe provided before an in-person inspection is a non-binding approximation. Final pricing and scope are determined only after inspection and are subject to hidden damage, parts availability, insurer approval and other factors.
- All repair, inspection, pickup, delivery and other services are governed exclusively by a separate written estimate, work order, repair authorization or agreement signed or approved by you. If those documents conflict with these Terms, those documents control for the services they cover.
- We may decline any request for any reason.
4. Artificial intelligence and illustrative content
- AI-generated and computer-generated media. Some images, animations and videos on the Site, including background video and the vehicle assembly animation, were created or enhanced using artificial intelligence and 3D rendering tools. They are illustrative only. They do not depict actual customer vehicles, actual repairs we performed, our facility, our staff or guaranteed results.
- AI-assisted text. Portions of the Site's text may have been drafted or edited with the help of AI tools and reviewed by people. Despite our efforts, content may contain errors, omissions or outdated information. Do not rely on Site content as the sole basis for any decision.
- Automated tools and communications. We may use AI-enabled or automated tools (for example, to organize inquiries, draft responses or summarize information). Any automated or AI-generated response, summary, estimate or suggestion is informational only, may be inaccurate, and is not binding on us unless confirmed in writing by an authorized Schindler Bros. representative.
- No reliance. You are solely responsible for independently verifying any information before relying on it, including through an in-person inspection and written estimate. To the fullest extent permitted by law, we are not responsible for any loss or damage arising from reliance on AI-generated, AI-assisted or illustrative content.
- Vehicle makes and marks. Vehicles, equipment and designs shown are for illustration. Any resemblance to a particular manufacturer's product does not imply affiliation with, or endorsement by, that manufacturer. All trademarks belong to their respective owners.
5. Your submissions
You agree that information you submit is accurate, that you have the right to submit it, and that it does not violate any law or third-party right. You grant us a non-exclusive, royalty-free, perpetual license to use, store and process your submissions (including photos or descriptions of vehicles) to respond to you, provide services and operate our business, consistent with our Privacy Policy. You consent to receive communications from us by phone, email and text message as described in our Privacy Policy.
6. Acceptable use
You agree not to:
- Use the Site for any unlawful, fraudulent or harmful purpose
- Submit false information, spam, malware or content that infringes anyone's rights
- Interfere with, disrupt, probe or attempt to gain unauthorized access to the Site or its systems
- Scrape, copy, frame or harvest Site content or data by automated means, including to train AI or machine-learning models, without our written permission
- Impersonate any person or company or misrepresent your affiliation
7. Intellectual property
The Site and its content, including text, graphics, logos, video, animations, design and code, are owned by or licensed to Schindler Bros. and are protected by intellectual property laws. You may view the Site for your own business use. You may not copy, modify, distribute, sell or create derivative works from it without our prior written consent. The Schindler Bros. name and logo are our trademarks.
8. Third-party links and services
The Site may link to or rely on third-party websites and services (for example, sponsor or event pages, hosting, fonts and analytics). We do not control and are not responsible for their content, availability, security or practices. Links do not imply endorsement. Your use of third-party services is at your own risk and subject to their terms. References to organizations or events we support do not mean they endorse us.
9. Disclaimer of warranties
To the fullest extent permitted by law, the Site and all content, information, media and features are provided "as is" and "as available," with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability or that the Site will be uninterrupted, error-free, secure or free of viruses or other harmful components. Any warranty on repair work is provided only in the written documents for that work.
10. Limitation of liability
To the fullest extent permitted by law, in no event will Schindler Bros. or its owners, officers, employees, agents, contractors, affiliates, successors or assigns (the "Schindler Bros. Parties") be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, use, data, goodwill or downtime, or costs of substitute vehicles or services, arising out of or related to the Site, its content (including AI-generated or illustrative content), any information submitted through it, or these Terms, whether based on contract, tort (including negligence), strict liability or any other theory, even if advised of the possibility of such damages.
To the fullest extent permitted by law, the total aggregate liability of the Schindler Bros. Parties for all claims arising out of or related to the Site or these Terms will not exceed one hundred U.S. dollars (US $100).
Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above may not apply to you. In that case, our liability is limited to the smallest amount permitted by law. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
11. Release
To the fullest extent permitted by law, you release, waive and forever discharge the Schindler Bros. Parties from any and all claims, demands, losses and damages of every kind, known or unknown, arising out of or related to your access to or use of the Site, its content (including AI-generated or illustrative content), third-party links or services, or any information you submit through the Site. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law of any other jurisdiction.
12. Indemnification
You agree to defend, indemnify and hold harmless the Schindler Bros. Parties from and against any claims, liabilities, damages, losses, costs and expenses, including reasonable attorneys' fees, arising out of or related to your use or misuse of the Site, your submissions, your violation of these Terms, or your violation of any law or the rights of any third party.
13. Dispute resolution, arbitration and class action waiver
- Informal resolution first. Before filing any claim, you agree to contact us in writing and try in good faith to resolve the dispute for at least 30 days.
- Binding arbitration. Except for claims that qualify for small claims court and requests for injunctive relief to protect intellectual property, any dispute arising out of or related to the Site or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, held in or near Cleveland, Ohio, or by video conference. Judgment on the award may be entered in any court with jurisdiction.
- Class action and jury trial waiver. You and we agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. You and we each waive any right to a jury trial.
- Time limit. To the fullest extent permitted by law, any claim arising out of or related to the Site or these Terms must be brought within one (1) year after it arises, or it is permanently barred.
If any part of this section is found unenforceable, the remainder of this section still applies, except that the class action waiver may not be severed from the arbitration agreement.
14. Governing law and venue
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules, and by the Federal Arbitration Act. Subject to Section 13, any permitted court action must be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you consent to their personal jurisdiction.
15. Changes, availability and termination
We may change, suspend or discontinue the Site or any part of it at any time without notice or liability. We may update these Terms at any time by posting a revised version; the "Last updated" date shows when they last changed. Your continued use of the Site after changes are posted means you accept them. We may restrict or terminate your access to the Site at any time for any reason.
16. General
- Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about the Site. Service documents described in Section 3 govern any services.
- Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect.
- No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our written consent. We may assign them without restriction.
- Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
- Electronic communications. You agree that notices, disclosures and agreements we provide electronically satisfy any requirement that they be in writing.
- Headings. Headings are for convenience only and do not affect interpretation.
17. Contact us
Schindler Bros. Truck Services, Inc.
Cleveland, Ohio
Email: estimates@schindlerbrothers.com
Phone: (440) 838-5653